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Module 6

Introduction

This module focuses on human resources in the HoReCa industry as a critical factor in the design and implementation of sustainability practices at an organisational level. The module examines the impact of the global triple transition (i.e. green, digital and just) on the current and future development of the business environment (with focus on the HoReCa industry) and the labour market. You will gain valuable insights into the in-demand skills of the industry's workforce for a resilient future, the need to keep the workforce skills in line with dynamic changes in the environment (such as legislation, technology and customer behaviour), and appropriate strategies for continuous upskilling and reskilling that will help current/future HoReCa employees to follow the ongoing trends and HoReCa organisations to increase their effectiveness and sustainability.

Objectives

This module aims to:

  • Demonstrate the critical role of workforce skills in ensuring business sustainability and efficiency;
  • Emphasise the importance of providing and benefiting from training and development programmes for the HoReCa workforce;
  • Propose activities and practices to promote the upskilling and reskilling of employees and to maintain a positive, supportive and collaborative working environment.

Learning Outcomes

In Module 6 you will learn to

  • Understand the impact of current macro trends on the labour market and economic climate of the sector, and how this translates into the skills of the HoReCa workforce;
  • Consider the transversal skills of the workforce and the need to regularly update and adapt them;
  • Raise awareness of the need to ensure the wellbeing of employees and consequently increase their motivation to use their skills and attitudes to improve the efficiency of business operations;
  • Adopt policies and practices to improve the availability of skills and organisational working conditions.

Main addressed Sustainable Development Goals (SDGs)

Supplementary material

Additional resources

  1. Training and Employee Development for Hospitality Properties | Ep. #122, https://www.youtube.com/watch?v=WrCzkJA3ZSA
  2. Expert Talk: How employee wellbeing at your hotel benefits everyone, https://www.youtube.com/watch?v=RBjLjNULbY8
  3. This is what makes employees happy at work | The Way We Work, a TED series

https://www.youtube.com/watch?v=PYJ22-YYNW8

References:

  1. Carter, J. (2023) The role of Human Resources in the Hospitality Industry, published in LinkedIn

https://www.linkedin.com/pulse/role-human-resources-hospitality-industry-jaynard-carter/

  1. European Centre for the Development of Vocational Training (CEDEFOP) (2023, November), FROM ‘GREENOVATORS’ TO ‘GREEN’ MINDS: KEY OCCUPATIONS FOR THE GREEN TRANSITION https://www.cedefop.europa.eu/files/9189_en.pdf
  2. European Centre for the Development of Vocational Training (CEDEFOP) (2023), Skills in transition The way to 2035, https://www.cedefop.europa.eu/files/4213_en.pdf
  3. European Commission, Delivering the European Green Deal – On the path to climate neutral Europe to 2050, , https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/european-green-deal/delivering-european-green-deal_en
  4. European Commission, European Skills, Competences, Qualifications and Occupations classification https://esco.ec.europa.eu
  5. European Commission (2022, June), Learning for the green transition and sustainable development, https://education.ec.europa.eu/news/learning-for-the-green-transition-and-sustainable-development
  6. LinkedIn community, What are the best ways to promote sustainable practices in restaurant staff training, https://www.linkedin.com/advice/0/what-best-ways-promote-sustainable-practices-anjbc
  7. Tech Splash (via YouTube) https://www.youtube.com/watch?v=DXbMWB1shg0
  8. No Spoilers (2023, September), The Future of Hospitality: Emerging Trends and Technologies Shaping the Industry, https://www.linkedin.com/pulse/future-hospitality-emerging-trends-technologies-shaping-industry/
  9. Navigating the Hospitality Horizon: Pros and Cons of a Career in the Hotel Industry https://medium.com/@fana.rizwa/navigating-the-hospitality-horizon-pros-and-cons-of-a-career-in-the-hotel-industry-9ce3098b639b
  10. World Economic Forum (2023, April), The Future of Jobs Report 2023

https://www.weforum.org/publications/the-future-of-jobs-report-2023/future-of-jobs-data-explorer/

  1. World Economic Forum (2022, October), Policy Brief: Skills Development for a Just Transition, https://www.ilo.org/wcmsp5/groups/public/---ed_emp/---emp_ent/documents/publication/wcms_860617.pdf